Privacy Policy

This policy explains what personal information I-Buy Cambodia collects, why we collect it, and what you can ask us to do with it. It applies to ibuycambodia.com and to orders placed through it.

Who is responsible

I-Buy Cambodia, #70E, Street 215, Sangkat Veal Vong, Khan 7Makara, Phnom Penh, 120307, Cambodia. Email i-buystore@outlook.com. Phone 012 361 611 / 010 96 60 60.

What we collect

Order information - your name, phone number, email address, delivery address, and the items you bought.
Payment information - the payment method you chose and the reference or receipt you send us. We never see or store your full card number; card payments are handled by the payment provider.
Account information - if you create an account, your email address and order history.
Website information - pages viewed, items viewed, device type and approximate location, collected through cookies and analytics.
Messages - what you send us on Telegram, Messenger, email or by phone.

Why we use it

To take payment, prepare and deliver your order, and contact you about it
To handle returns, exchanges and warranty claims
To answer your questions
To keep records of sales as our business requires
To improve the shop - which products to stock, which pages need fixing
To send you offers and news, but only if you asked us to

Marketing messages

We only send marketing email to people who tick the box at checkout or sign up for it. Every marketing email has an unsubscribe link, and you can also reply to any message or write to i-buystore@outlook.com and we will remove you.

Who we share it with

We do not sell your personal information. We share only what is necessary, with:

Delivery partners - Vireak Buntham, Capitol Express, J&T Express and our own riders receive your name, phone number and address so they can deliver your order.
Payment providers and banks - to process and confirm your payment.
Our shop platform (Ecwid by Lightspeed) - which hosts this website and stores order data on our behalf.
Analytics and advertising tools - Google Analytics, Google Tag Manager and Meta Pixel, which receive website usage data.
Authorities - if we are legally required to.

Cookies

This website uses cookies to keep your shopping bag, remember your preferences, and measure how the site is used. You can block or delete cookies in your browser settings, but some parts of the shop may then stop working properly.

How long we keep it

We keep order records for as long as we need them for warranty, accounting and tax purposes. Account and marketing data is kept until you ask us to delete it.

Your rights

You can ask us to:

tell you what personal information we hold about you
correct anything that is wrong
delete your information, where we are not required to keep it
stop sending you marketing messages

Write to i-buystore@outlook.com with your request and the phone number or email you used to order. We will reply within 30 days.

Security

Orders and payments are transmitted over an encrypted connection. Access to order data is limited to staff who need it to do their job. No system is perfect, so please do not send card numbers or passwords to us by message.

Children

This shop is intended for adults. We do not knowingly collect information from children.

Changes

If we change this policy we will update this page. Please check it from time to time.

Contact

Any question about privacy: i-buystore@outlook.com, or 012 361 611 / 010 96 60 60.

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