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We want you to be happy with everything you buy from I-Buy Cambodia. If something is not right, contact us and we will put it right.
You have 7 days from the day you receive your order to ask for a return or an exchange. After 7 days we can still help you under the manufacturer's warranty, but we cannot accept a general return.
To be accepted, an item must be complete: the product, all cables and accessories, the manual, and the original box in resalable condition. Please keep the packaging until you are sure you want to keep the product.
If your item arrives damaged or faulty, or is not what you ordered, contact us within 7 days and send a photo or a short video of the problem. We will collect the item at our cost and replace it or refund you in full.
The fastest way to exchange an item is to contact us, return the original, and place a new order once your return is approved.
Once we receive and check the returned item we will tell you the result within 3 working days. Approved refunds are paid back by the same method you used to pay - cash, ABA, ACLEDA, Wing or card. Bank transfers usually arrive within 3 to 7 working days.
If the return is because of our mistake - wrong item, damaged item, faulty item - we pay the delivery both ways. If you simply changed your mind, the delivery charge is not refunded.
Products carry the manufacturer's warranty. The warranty period differs by brand and is shown on the product page. Warranty covers manufacturing faults; it does not cover physical damage, water damage or normal wear.
Contact us with your order number and a photo of the item:
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